Shipping & Delivery Policy
At Hi-Tech Enterprises, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines our shipping process, timelines, and important delivery terms.
🚚 SHIPPING COVERAGE
We currently ship products across:
- ✅ Mumbai & Suburbs
- ✅ Maharashtra
- ✅ All Over India
Delivery availability may vary depending on the product category and serviceable locations.
⏱️ ORDER PROCESSING TIME
Orders are generally processed within 1–3 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
Bulk orders or customized products may require additional processing time.
📦 ESTIMATED DELIVERY TIMELINE
| Location | Estimated Delivery Time |
|---|---|
| Mumbai & Suburbs | Same Day / Next Working Day |
| Maharashtra | 2–5 Working Days |
| Metro Cities | 3–7 Working Days |
| Other Locations in India | 4–10 Working Days |
👉 Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.
🚛 SHIPPING PARTNERS
We work with trusted logistics partners including:
- Delhivery
- DTDC
- Blue Dart
- India Post
- Porter
- VRL Logistics
- Rapido / Uber Parcel / Ola Parcel (Local Deliveries)
Shipping partner selection depends on product type, delivery location, and urgency.
💰 SHIPPING CHARGES
Shipping charges are calculated based on:
- Product weight
- Dimensions
- Delivery location
- Courier partner rates
Free shipping may be available on selected products or promotional offers.
Additional charges may apply for:
- Express delivery
- Fragile/heavy products
- Remote area delivery
💳 CASH ON DELIVERY (COD)
COD service is available for selected products and locations only.
Important COD Terms:
- Advance booking amount may be required.
- Advance payment may be non-refundable.
- Orders may be cancelled if the customer is unreachable.
📦 PACKAGING & SAFETY
All products are securely packed to minimize transit damage.
Sensitive products such as:
- Printers
- Photocopiers
- Laptops
- ID Card Printers
- Cash Counting Machines
are packed using additional protective materials wherever required.
📍 ORDER TRACKING
Tracking details will be shared via WhatsApp, SMS, or Email once the order is dispatched.
⚠️ DELIVERY DELAYS
Hi-Tech Enterprises shall not be held responsible for delays caused by:
- Courier partner delays
- Natural disasters
- Transport strikes
- Government restrictions
- Incorrect shipping address or contact details provided by the customer
📦 DAMAGED / OPEN PACKAGE POLICY
Customers are requested to:
- ✅ Check the package condition before accepting delivery.
- ✅ Record an unboxing video for high-value products.
If the package appears damaged or tampered:
- Please refuse delivery OR
- Report immediately within 24 hours with photos/videos.
Claims reported after 24 hours may not be accepted.
🔄 PARTIAL SHIPMENTS
In some cases, orders may be shipped separately based on stock availability. Customers will be informed accordingly.
❌ FAILED DELIVERY / REFUSED ORDERS
If delivery fails due to:
- Incorrect address
- Customer unavailable
- Order refusal
Re-shipping charges may apply. Advance payment may become non-refundable.
🛠️ INSTALLATION & SUPPORT
Installation and onsite support may be chargeable depending on the product category and customer location. Online/remote support may be provided for selected products.
📞 CONTACT INFORMATION
Hi-Tech Enterprises
📍 A-803, Key Tech Park, S.V. Road,
Oshiwara Jogeshwari West, Mumbai – 400102
📞 Customer Support: 9152201201
📧 Email: hd@hitechenterprises.in
✅ ACCEPTANCE OF POLICY
Note: Toner cartridges are not delivered by air.
By placing an order on our website, marketplace, WhatsApp, or through direct sales channels, you agree to the terms mentioned in this Shipping & Delivery Policy.